Osetra Caviar Gift Set

All orders are shipped using FedEx or UPS overnight service. We always try to target your selected delivery date. Unfortunately, some delays may happen. You’ll be notified if the order is shipped late. If the delay happens because of FedEx, we will try to reschedule the delivery for the next day even if it falls onto Saturday. You may be contacted by our shipping partner – PeriShip.

OLMA is committed to delivering safe, fresh products. To ensure this, we are continually improving our unique packaging system. We use a fully insulated temperature-retaining system that keeps all contents cool. This technology retains products’ temperatures for a full 48 hours in air temperatures up to 105 degrees Fahrenheit, and for full 72 hours in air temperatures of up to 90 degrees. We proudly guarantee that all food products you receive from OLMA are just as fresh as when they left our facilities.

Our unique shipping system utilizes a reusable, seamless, molded polystyrene cooler chest, accompanied by non-toxic refrigerant gel packs. All perishable foods are temperature controlled within the cooler, which is then encased in an outer cardboard shipping container. To further prevent any temperature escalation, we fill any remaining areas with filler to minimize any air circulation. Additionally, these cooler and refrigerant gel packs are reusable — so you may use them to your heart’s content!

Portions of certain products may be frozen due to any potential delays in transport. Additionally, some products may be treated with thermal treatment to preserve taste and freshness.

OLMA requests that someone be available at the time of delivery to sign for and receive the package, and refrigerate any perishable products ASAP. If the package is left at the door, OLMA will not be able to take responsibility if any perishable products spoil.

To fully enjoy your gourmet products’ full range of flavor and freshness, be sure to prepare for your delivery—in advance—and have someone ready to receive the order.

Please contact us using the contact form on this page to change or cancel the order. Please include your order number.